Refund policy

Returns & Exchanges Policy

At Soso D Hairline, customer satisfaction and quality are our top priorities. For the past 10 years, we’ve upheld a strict quality control process, which includes a thorough inspection of every order before it’s shipped to ensure it meets our premium standards.

Please review our policy below before placing your order.

1. All Sales Final
Due to the personal nature of hair products and our quality control process, all sales are final. 

2. Exchanges for Unopened, Unaltered Items
We may accept exchanges for natural colour, straight hair units only under the following conditions:

• The exchange request is made within 48 hours of delivery. Please provide proof of delivery.
• The item is unused, unwashed, unstyled, uncut, and in its original condition and packaging.
• The exchange is for an item of equal or greater value. Price differences must be paid by the customer.

Customer responsibility:
• All return shipping, handling, and transfer fees are paid by the customer.
• We recommend using a tracked courier service with delivery confirmation. Soso D Hairline is not liable for lost or undelivered return packages.
• The exchange will only be processed once we have received and inspected the returned item.

3. Items Not Eligible for Exchange or Refund
For hygiene and customisation reasons, the following items are non-exchangeable and non-refundable:

• Coloured or dyed units
• Blunt cut wigs, fringe wigs, and natural curly wigs  
• Custom-cut or styled wigs
• Wigs cut or styled to client specifications
• Our luxurious Vietnamese hair collection
• Sale and discounted items

4. Condition of Returned Wigs
We reserve the right to deny an exchange if the wig has been:
• Worn, washed, styled, or coloured
• Had products applied to the hair or lace
• Cut, altered, or modified in any way

5. Happy Pay Orders
Orders placed using Happy Pay are subject to a 15% handling and administration fee if cancelled, excluding courier costs. This fee covers payment processing and administrative charges incurred on both the original transaction and the reversal.

6. Exchange Shipping Costs
All courier costs for sending and returning exchange items are the responsibility of the customer.